5kbd1 Privacy Policy — How We Handle Your Data

Privacy at a Glance

The cards below summarise the key points of this Privacy Policy. They are provided for convenience only — the full policy text in each section below governs your rights and 5kbd1's obligations.

1. Introduction

This Privacy Policy explains how 5kbd1 ("the Platform", "we", "us", "our") collects, uses, stores, and protects personal data belonging to registered players and visitors ("you", "your") of the 5kbd1 website at https://5kbd1.ws. It applies to all personal data processed in connection with your use of the 5kbd1 platform, including account registration, gameplay, deposits and withdrawals, bonus participation, and customer support interactions.

By accessing the 5kbd1 platform or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must not use the 5kbd1 platform. This Policy should be read alongside the 5kbd1 Terms & Conditions, which are available at /terms-conditions.

2. Data Controller

5kbd1 is the data controller responsible for your personal data. As data controller, 5kbd1 determines the purposes and means of processing your personal information and is responsible for ensuring that processing is conducted in accordance with this Privacy Policy and applicable data protection law.

For all data-related enquiries, requests, or complaints, players should contact 5kbd1 via live chat (available 24/7 in Bangladesh Standard Time, UTC+6) or via the contact email address displayed in the footer of this page. 5kbd1 will respond to data requests within a reasonable timeframe consistent with applicable law.

3. Personal Data We Collect

5kbd1 collects personal data in three main ways: information you provide directly during registration and account use, data generated automatically by your use of the platform, and information received from third-party payment processors and identity verification services.

Data You Provide Directly

• Registration data: full name, date of birth, mobile phone number, and any other information requested during the 5kbd1 account creation process. Accurate data is required — providing false information constitutes a breach of the Terms & Conditions.
• Identity verification documents (KYC): government-issued photo identification (national ID card, passport), proof of address, and proof of payment method ownership, submitted when requested during the KYC verification process.
• Financial data: deposit and withdrawal transaction records, preferred payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction reference numbers associated with your 5kbd1 account.
• Customer support communications: records of your interactions with the 5kbd1 support team via live chat or email, including the content of messages exchanged and any attachments you submit.

Data Collected Automatically

• Technical and device data: IP address, device type and model, operating system version, browser type and version, screen resolution, and mobile network operator (e.g. Grameenphone, Robi, Banglalink, Teletalk).
• Session and gameplay data: login timestamps, session duration, pages visited on the 5kbd1 platform, games played, bet amounts, wagering history, game outcomes, and bonus participation records.
• Cookies and similar tracking technologies: session cookies, persistent cookies, and analytics identifiers used to maintain your logged-in state, remember your preferences, and analyse aggregate usage patterns across the 5kbd1 platform. See Section 8 for full details.

Data From Third Parties

• Payment provider data: transaction confirmation references, payment status updates, and fraud-screening flags transmitted to 5kbd1 by bKash, Nagad, Rocket, Upay, and card-processing partners as part of executing and verifying your deposit and withdrawal transactions.
• Identity verification providers: results of identity checks, age verification outcomes, and document authentication flags provided by our KYC service partners when you submit verification documents.
• Fraud prevention and responsible gaming services: data shared with third-party fraud detection systems and, where applicable, self-exclusion programme databases for the purpose of identifying at-risk players and preventing access by excluded individuals.

4. How We Use Your Personal Data

The table below sets out the main purposes for which 5kbd1 processes your personal data, the legal basis for each purpose, and the categories of data used. We do not use your personal data for any purpose incompatible with those listed below without first obtaining your explicit consent.

5. Legal Basis for Processing

5kbd1 processes your personal data on one or more of the following legal bases:

• Contract: Processing is necessary for the performance of the contract between you and 5kbd1 — for example, to operate your account, process your bets, and execute your deposit and withdrawal requests.
• Legal obligation: Processing is necessary for compliance with a legal obligation to which 5kbd1 is subject — for example, anti-money laundering checks, age verification, KYC record-keeping, and responsible gaming obligations.
• Legitimate interest: Processing is necessary for the purposes of the legitimate interests pursued by 5kbd1 — for example, fraud detection, platform security, improving our services, and communicating relevant updates to registered players.
• Consent: Where required, 5kbd1 will obtain your explicit consent before processing your personal data for a specific purpose — for example, sending optional promotional communications. You may withdraw consent at any time by contacting 5kbd1 support.

6. Sharing Your Personal Data

5kbd1 does not sell your personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment service providers: We share transaction data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard as necessary to process your deposits and withdrawals. These providers act as independent data controllers for data processed under their own services.
• Identity verification and KYC providers: We share identity and document data with our KYC service partners for the purpose of verifying player age and identity as required by our operating licence obligations.
• Law enforcement and regulatory bodies: We may disclose personal data to competent authorities — including financial intelligence units, law enforcement agencies, and gaming regulators — where required by applicable law or a valid legal order.
• Technology and platform service providers: We engage trusted third-party providers for hosting, security monitoring, analytics, and customer support software. These providers process data only on our documented instructions and are contractually bound to protect it.

7. Payment Data and Financial Transactions

5kbd1 does not store your full payment credentials. When you make a deposit via bKash, Nagad, Rocket, or Upay, the transaction is processed directly through the relevant payment provider's secure gateway. 5kbd1 receives only a transaction reference, status confirmation, and the amount involved — we do not receive or retain your mobile banking PIN, bKash wallet password, or card CVV number at any point.

For card payments via Visa or Mastercard, card data is processed by our PCI-DSS compliant card processing partner. 5kbd1 stores only a tokenised reference to your card for the purpose of facilitating future transactions. Full card numbers and CVV codes are never stored on 5kbd1 servers. All financial transaction records are retained in accordance with the data retention periods in Section 9.

8. Cookies and Tracking Technologies

The 5kbd1 platform uses cookies and similar tracking technologies to operate correctly, remember your preferences, and understand how players use the site so we can improve it. A cookie is a small text file placed on your device when you visit a website. The cookies used by 5kbd1 fall into three categories:

Cookie Categories

• Essential cookies: These are strictly necessary for the 5kbd1 platform to function. They manage your login session, maintain your account state, enable security features, and ensure the platform loads correctly. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: These cookies collect anonymised data about how visitors interact with the 5kbd1 platform — such as which pages are visited most frequently and how long sessions last. This data helps us identify areas for improvement and optimise the platform experience for Bangladesh players.
• Preference cookies: These cookies remember choices you have made on the 5kbd1 platform — such as your selected language — so you do not need to re-enter your preferences each time you visit.

You may control cookie settings through your browser. Most browsers allow you to view, delete, and block cookies. Please note that disabling essential cookies will impair the functionality of the 5kbd1 platform and you may not be able to log in or access your account correctly. Disabling analytics or preference cookies will not prevent you from using the platform.

9. Data Retention

5kbd1 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and registration data: Retained for the duration of your active account, plus a minimum of 5 years following account closure to comply with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction in accordance with financial record-keeping obligations applicable to licensed gaming operators.
• Customer support records: Retained for 2 years from the date of each interaction, unless the interaction relates to a disputed transaction, complaint, or legal matter, in which case it is retained until the matter is fully resolved.

10. Your Data Rights

Depending on applicable data protection law, you may hold some or all of the following rights in relation to your personal data held by 5kbd1. To exercise any of these rights, contact the 5kbd1 support team via live chat or the email in this page's footer.

• Right of access: You may request a copy of the personal data 5kbd1 holds about you, along with information about how it is used and who it has been shared with.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held about you. You may also update certain account details directly through the 5kbd1 account settings panel after login.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected. Note that this right may be limited where 5kbd1 has a legal obligation to retain the data.
• Right to restrict processing: You may request that 5kbd1 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you may request a machine-readable copy of the personal data you have provided to 5kbd1.
• Right to object: You may object to the processing of your personal data where that processing is based on 5kbd1's legitimate interest. Where you object to processing for direct marketing purposes, 5kbd1 will cease that processing immediately upon receipt of your objection.

5kbd1 will respond to all data rights requests within a reasonable period. In some cases, we may need to verify your identity before fulfilling a request. If a request cannot be fulfilled in full, we will explain why and advise what partial steps can be taken.

11. Security Measures

5kbd1 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments of our platform infrastructure, and secure data storage on servers located in access-controlled data centres.

While 5kbd1 takes all reasonable precautions to protect your personal data, no internet-based system is entirely immune to security threats. In the event of a data security incident that affects your personal data, 5kbd1 will notify you in accordance with applicable notification obligations and take prompt remedial action.

12. Children and Minors

The 5kbd1 platform is strictly intended for adults aged 21 and above. 5kbd1 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through misrepresentation during registration or any other means — we will immediately delete that data, close the associated account, and void any transactions conducted on that account. If you believe a minor has registered an account on 5kbd1, please contact our support team immediately via live chat.

13. International Data Transfers

5kbd1 operates as an internationally licensed gaming platform. In the course of providing our services to Bangladesh players, personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, 5kbd1 ensures that appropriate safeguards are in place — such as contractual data protection clauses — to ensure your personal data remains protected to a standard equivalent to that described in this Privacy Policy. By using the 5kbd1 platform, you acknowledge and consent to the international transfer of your personal data as described in this section.

14. Changes to This Privacy Policy

5kbd1 reserves the right to update or revise this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated "Last updated" date at the top. Where changes are material, 5kbd1 will make reasonable efforts to notify registered players — for example, by displaying a notice on the platform after login or by sending a notification to the contact information on file.

Your continued use of the 5kbd1 platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not accept a revised Policy, you must stop using the platform and, if you wish to close your account, contact 5kbd1 support via live chat.

15. Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the 5kbd1 data team via live chat (available 24/7, Bangladesh Standard Time UTC+6) or via the support email address shown in the footer of this page. Please include your registered account username or mobile number and a brief description of your request so we can process it efficiently.

5kbd1 is committed to handling all privacy and data requests with care and professionalism. We treat every data rights enquiry as a priority and aim to resolve all requests promptly, in accordance with our obligations under applicable data protection law.